Your Computer May Be Smart But Can It Tell A Good Story?

What does effective communication have to do with a recent New York Times opinion piece where Fortune Magazine senior editor at large Geoff Colvin wrote about the victory of AlphaGo over Go champion Lee Se-dol?  http://www.nytimes.com/roomfordebate/2016/03/09/does-alphago-mean-artificial-intelligence-is-the-real-deal/the-skills-of-human-interaction-will-become-most-valuable-in-the-future.  For those of you who have not kept up with the run-up to Skylab's takeover, the computer played a series of five games of the ancient Chinese game that features black and white stones against the human world champion with one million dollars of prize money at stake. 

Colvin reported that the victory "shocked artificial intelligence experts, who thought such an event was 10-15 years away."  But while the computer smoked the champ 4 games to 1--and doomsayers predicted the end of most jobs as we know them--the essential takeaway from Colvin's piece is his discussion of three critical abilities of deep human interaction that will increase in value because the computer cannot mimic them.  First, empathy, the foundational basis for all three; next, creative problem solving in groups; and, finally and according to  Colvin "somewhat surprisingly"--storytelling.  Not surprisingly, Colvin notes that this critical ability has not traditionally been valued by organizations. And I hope to no one's surprise who has read the title of this essay--storytelling is the subject of the discussion here because effective, persuasive communication depends on it--and effective communication through vocal and physical persuasion skills is I am all about.

Storytelling is part of our workday with fellow employees, in court as litigator or witness, or as an event speaker.  It is part of our everyday interaction with everyone we engage.

But what makes for a good storyteller?  In the business of vocal and physical persuasion, it's all about the delivery or the performance. Don't be shy about the word "performance."  For some, it may evoke feelings of artifice or something fake.  But two thousand years ago, the Roman politician, orator, and jack of all trades Cicero identified "delivery" as one of The Five Canons of Rhetoric essential for creating a speech and presenting  an argument.  For more on Cicero's five canons, see 

Classical Rhetoric 101: The Five Canons of Rhetoric-Invention

Proper "delivery" is essential to a powerful presentation and the effective communication of the message.  It should include facial expressions, eye contact, and  voice.  A persuasive delivery includes varying your voice and speech style using the VIPERS techniques of volume, inflection, projection, enunciation, rhythm, and silence.  

But not everyone is a natural storyteller or a great speaker. Fortunately, you don't have to be--I keep urging everyone to repeat this mantra:  "You've got to practice, practice, practice to be natural." 

The not-so-greats become the greats through practice.  Turning from the ancient Romans to the ancient Greeks, Demosthenes remains an amazing example of someone whose persistent practice made him a terrific speaker. He was inarticulate and had a stammering pronunciation. Through his practice techniques like performing his speeches to a roaring ocean, with pebbles in his mouth, when running, when out of breath, and before a mirror, Demosthenes became one of the greatest orators in ancient Greece. See: Demosthenes

Demosthenes is still relevant to 21st century orators if for no other reason than "his dedication to practice and preparation."See more at: Public Speaking Experts - Demosthenes. But his techniques are worth studying.

All of Demosthenes practice techniques were effective.  But not everybody lives near the ocean--and even people who live close to the ocean don't take advantage of the beach benefits often enough--I have been one of those people myself.  Finally, not everyone wants to put marbles in their mouth. See Colin Firth and Helena Bonham Carter in The King's Speech. "Bloody Marbles" - The Kings Speech

But Demosthenes' other techniques can still be used to great success even today.  He used a mirror to study his speaking technique--you can use a mirror to your advantage as well--observe your bad habits and work on improving them.  His use of a mirror is evidence that if Demosthenes had the benefit of video recordings, he would have used them.  You have the technology--you can record your arguments or speeches.  Even Demosthenes' practice technique of speaking while running or out of breath are both effective breath control devices today for singers or speakers. See Breath Control for Singers.

Learn to use your voice to its fullest ability.  Along with your body language, they are powerful instruments for persuasion.  Relish and practice these critical abilities of human interaction.   After all--it's what is keeping the machines from taking over.   

If you lack confidence, Harry can give you the tools to gain confidence--if you are already good, he can work with you to get better--and if you are very good, you appreciate that the combination of vocal and physical persuasion skills make you a more effective communicator and want to be even better. For more tips, go to TheActingAttorney.com.  

 

If you want to do the work needed to improve:

Individuals can contact me at Harry@TheActingAttorney.com today and set up an in-person meeting or Skype session--or call me directly at (505) 293-6859.

Workshops

Groups can schedule a Mini One-Day (MOD) Workshop

or the Three-day Intensive Expanded (TIE) Workshop.

 

 

Political Posturing Reveals Inside Insecurity

I was shocked to watch the nonverbal communication--particularly the body language in the Presidential debates.  The mistakes were bi-partisan--both the Republican and Democrat candidates exhibited weakness in their postures. While the candidates sparred on the issues, bickered in an unpresidential way, or talked above one another, I watched their body language.  Those are more extended topics for another day.  I want to talk today about those rare opportunities of seeing their nonverbal communication when they would emerge from behind their podiums.  Mostly--because I can't help myself it is what I do--I wanted to see what they were doing with their hands.  

While offering themselves up as candidates for the next leader of the free world--most of their postures  did not suggest the intestinal fortitude for the job. Instead of exuding a confident and credible energy, most adopted the vulnerable position of both hands clasped in front of their crotches.  Research has identified the posture--known as the fig leaf--as a protective gesture.  Regular people like you and me perceive this pose as showing fear and conveying weakness.

See "Without Saying a Word" - Understanding Body Language

Here are the original fig leafers as depicted in a catacomb mural.

 

Further information about the archaeology behind this work and similar discoveries can be found at Bible Study Resource.

Most people have difficulty figuring out what to do with their hands when standing in uncomfortable public settings. But you would think—when you’re running for President—you would not exhibit the telltale clues of someone who might be out of their element.

Here are the Republicans, at least in this snapshot of time.

 

Of those remaining--at least as of this date--Businessman (what else do I call him?) Trump and Governor Kasich--not Senator Cruz--have been taught to look most like a "decider."  I'll cut Cruz a little slack here--but just a little.  He spent years arguing as an appellate lawyer with his hands on a podium.  But look at the three onstage who have abandoned the campaign trail, Ben Carson is the only one adopting a strong, Presidential posture.  Both Senator Rubio and Governor Bush look just a little uncomfortable.  But maybe it's a Florida thing.

But the Dems faired no better.  When there were five, it looked like this:

 

But you can see from this snapshot of a moment in time that two of the three (does anyone remember any of their names?) stand in a manner befitting a strong, confident leader of a great nation--and leaving the field to the two candidates who continue to exhibit weak body language.

Dem fig leaf 5.jpg

 

From this pose, neither one appears ready to take the POTUS reins.

You might be thinking--great--I will just stay behind the podium.  Au contraire, mon frere!  You can make a lot of mistakes that inhibit the effective communication of your message from behind a podium.  First, you are behind a podium.  Just being behind the podium is counterintuitive to thousands of years of human interaction.  Early man was right to wonder whether the next humanoid they encountered was friend or foe.  Showing of the hands and an open palm was a friendly sign indicating no weapons.  The open gesture left the belly exposed and was perceived as honest.  The original meaning of that gesture remains true in today's society.  More at Psychology Today.

You hide yourself and your motives behind a podium, even if you have the opportunity to use your hands effectively--and most people grip the podium too tightly and don't know how to make effective use of it.  But what you can do from a podium (or in its general vicinity) is also a topic for another day.  In all fairness to Senator Cruz, we will look at what he does with this hands in that context.

Instead, let's return to the real question at issue:  what to do with your hands when you come out from behind the podium?   The best position is that which comes natural to you.  But the fig leaf position does not put you in the most confident light.  I will repeat what you should adopt as your mantra to improve your vocal and physical persuasion skills--"practice, practice, practice to be natural!"  

Try practicing with hands at your side.  If it becomes comfortable for you, employ that useful posture.  But try to stay away from the fig leaf. For women as well as men, that position "comes across to other people that you are unimportant.  You should stand in a power stance with your hands at your side."  

"5 Poses That Can Sabotage Success"

If you are not comfortable with your hands at your side, even after practicing, try resting them on an imaginary shelf created at your belt buckle--you can also lightly touch fingertips if you like or create an egg or oval-shaped figure with your fingertips.  Whatever you do, stay away from the fig leaf.  Nurses are taught to avoid the fig leaf position because "...you look smaller. Your body is saying, 'I’m harmless,' 'I’m shy' or 'I’m afraid.' No matter how confident you feel or how much you know, the fig leaf pose says, 'I’m trying to be small.' ”Body Language Cues for Nurses".  We should all follow the prescription of those medical professionals.

 

Similar body positions or language can lead to your nonverbal communication inhibiting the delivery of your message or affecting the way you are perceived.  Here are three to remember:

Don't self-touch your hair or your face or well, anything on yourself. 

Don't have "happy feet," instead plant your feet before delivering your message, engage in purposeful movement, and don't shift your body weight back and forth when planted. 

Don't turn your back on your audience.  But if you do--where you must glance away to peak at your Power Point slide or for any other reason--do not resume speaking until you have turned back to your audience and re-engaged and re-established eye contact.

 

Use a mirror and watch yourself; Take video of yourself--or let me help you make that video, find your areas for improvement, and make you a more persuasive speaker.  Okay, so that is more than three tips. Depending on your habits, maybe that is all you need.  Just "practice, practice, practice to be natural" and implement those changes.

If you lack confidence, Harry can give you the tools to gain confidence--if you are already good, he can work with you to get better--and if you are very good, you appreciate that the combination of vocal and physical persuasion skills make you a more effective communicator and want to be even better.  For more tips, go to TheActingAttorney.com

 

If you want to do the work needed to improve:

Individuals can contact me at Harry@TheActingAttorney.com today and set up an in-person meeting or a Skype session--or call me directly at (505) 293-6859.

Workshops

Groups can schedule a Mini One-Day (MOD) Workshop

or the Three-day Intensive Expanded (TIE) Workshop.

 

Blown Speakers Inhibit Effective Communication

How many of you have been somewhere for business or vacation and a blown or distorted speaker (the equipment, not the human) makes the human speaker's message so garbled that it is nearly impossible to decipher?  My recent trip subjected me to two examples--both of which could have turned dangerous-- because I had not clearly heard the orientation necessary before coming into contact with potentially dangerous animals I knew little about.  Clearly, I needed to be instructed on how to safely encounter them--or more accurately--I needed to be instructed clearly.  The two incidents highlighted the importance of nonverbal communication. 

On each of the two occasions, I did not have the opportunity to observe the human who was giving the instruction.  Consequently, I could not pick up or evaluate any nonverbal communication like the speaker's demeanor, gestures, or posture.  An effectively communicating speaker--when observed--understands and appreciates the importance of a confident posture and contextual, appropriate gestures to communicate the message. "According to various researchers, body language is thought to account for between 50 to 70 percent of all communication."

"Nonverbal Communication"

Both speakers (human) would have been aided by the speaker's use of vocal techniques that communicate a speaker's message more effectively.  But in both experiences, the speakers were either not properly trained in those techniques or had been so long at their job--or repeated the speech so often--that they were either not capable or not interested in conveying the message effectively--clearly and in a persuasive manner or a way in which the information was likely to be retained by the audience.  Even when I was able to decipher portions of the orientation speeches, they were delivered in a monotone and sounded as though the speaker was reading from the page, a no-no for conveying your message.

 

Here are three quick tips for effective verbal communication that you can take away now:

Don't read from the page--grab the next bit of text, lift your eyes off the page, and make eye contact with your audience

Don't pepper your presentation with filler words--the "uhs" and "you knows"--practice the SPIT technique 

Don't speak in a monotone--vary pitch, volume, and rhythm--use the VIPERS technique 

 

The words being spoken to me on my recent trip were essential for the safety of the audience and I listened very intently to try and decipher them.  But as I looked around the room, it was clear that the audience's attention had been lost.  People were bored--disengaged--and complained to each other about the horrific sound.  Without nonverbal communication, the message was nearly impossible to understand.  The incidents I have described demonstrate that nonverbal communication is essential to delivering your message--whether at a tourist attraction--in a persuasive speaking context like a courtroom--or when giving a speech to a group in a business or more casual atmosphere.  

If your speech lacks elements necessary for effective communication--or your nonverbal communication--like gestures or posture--conveys the wrong message--your audience often comes away confused and distracted and has gained little if any benefit from your communication.

While your voice can effectively communicate your message through proper use of volume, inflection, pitch, enunciation, rhythm, and silence (using the VIPERS technique), the research beyond question confirms that correct use of gestures increases your audience's understanding and retention of your communication.  Appropriate use of this nonverbal communication demonstrates your sincere belief in the message being conveyed.

 

Learn what to do with your hands.  But make sure those gestures are consistent with your message and not overly aggressive or indicative of nervousness.  Here are three simple nonverbal communication tips:

Don't death grip your podium--keep your gestures open in a manner that has been used for thousands of years indicating friendliness and a lack of weapons

Don't hold your pen or another object in your hand--it inhibits effective gestures

Don't point at your audience in an aggressive manner

 

If you are uncomfortable with using gestures at first, record yourself or use a mirror until you become more comfortable.  (See eg., Public Speaking Tips on Hand Gestures.)  Repeat this mantra:  "You have to practice, practice, practice to be natural."

Finally, if the speaker (equipment) is malfunctioning, don't let the machinery get in your way.  As long as the speaker (human) can use the VIPERS effective techniques of vocal persuasion and the posture and gestures of a confident, effective speaker, the speaker (human) will never malfunction—and you will drive your message home. 

If you lack confidence, Harry can give you the tools to gain confidence--if you are already good, he can work with you to get better--and if you are very good, you appreciate that the combination of vocal and physical persuasion skills make you a more effective communicator and want to be even better.  For more tips, go to TheActingAttorney.com

 

If you want to do the work needed to improve:

Individuals can contact me at Harry@TheActingAttorney.com today and set up an in-person meeting or a Skype session--or call me directly at (505) 293-6859.

Workshops

Groups can schedule a Mini One-Day (MOD) Workshop

or the Three-day Intensive Expanded (TIE) Workshop.